Cancellation will apply in the following scenarios:

1. If the product has not yet been shipped
2. Inordinate delay in shipping or delivery of the product – if product has not been despatched even after 7 working days of placing the order.
3. Product has not been delivered even after 12 working days of placing the order.
4. Wrong product received – customer to connect with our help desk within 7 days of delivery of the product and lodge a complaint. The help desk will guide further. However, Shopstacc team will retain the video recording of the product being packed, sealed and labelled for courier pickup. The relevant IMEI or serial numbers will also be captured in the video, and these details will be mentioned in the delivery note.
5. Product in broken/ physically damaged condition – customer to connect with our Customer Support team within 7 days of delivery of the product and lodge a complaint. You are advised to inspect the product before using, and not activate the product in case of any physical/ visible damage. To qualify for product return, the product should necessarily be in unused condition. The Customer Support team may ask the customer to come on a video call to inspect the damages and will assist further.
6. If the customer wants the cancellation of the order post-shipment or post-delivery, customer should contact Customer Support within 48 hours of delivery. The product should be retained in an unopened condition along with delivery notes and other relevant documents which may have accompanied it. Customer Support team will arrange for the pickup of the product as soon as possible. The courier partner doing the reverse pickup will have the right to inspect the condition of the product and reject pickup if the product is seen to have been opened, used, or tampered with. Customer will also be charged the packaging and courier charges for the delivery and the reverse pickup. This will be adjusted against the refund amount.

Refund Policy:

For all orders which have been approved for cancellation, necessary refunds after adjustment of any charges will be processed within 7 working days of receipt of the cancelled product at Shopstacc end. For cancellations before despatch, refunds will be processed within 7 working days, back to the original payment source. Any reward points credited / debited for the purchase of the product will be reversed/ restored.

Exchange:

Subject to the terms and conditions mentioned below, a product can be exchanged or returned within 7 days from the date of delivery.

Exchange Policy:

Products once sold and delivered to you, shall be eligible for exchange only if the Product condition is found to be damaged, broken, faulty or different from the ordered one. You can return the Product(s)under your order, provided the Product(s) are sealed/ unopened/ unused and in original condition.

Products, under the following instances, cannot be accepted by us under Exchange:

i. Damages due to mishandling of product;

ii. Products with tampered or missing labels;

iii. Products without all original packaging, including the box, if any, original invoice and all other items originally included with the Product(s) delivered.

iv. Defective Products: If you receive a defective product, please contact the brand's authorized service centre for assistance with warranty claims, repairs, or replacements, in line with the brand's policy.

v. For all consumer electronics (televisions, refrigerators, washing machines, etc.), you are advised to open the packaging only in the presence of the authorised technicians of the respective brand. For defective product claims to be accepted, the installation must be done by the authorised brand technicians only. In cases where the packaging is opened before the technician arrives, the warranty might become void, and we will not provide replacement for such products. Furthermore, the address for the pickup of the product cannot be different from the original delivery address.

Contact us:

You can contact the customer support team of Shopstacc for further assistance at: care@Shopstacc.com or call us at: +91 9152905290.