Your privacy is our utmost priority. By using Shopstacc (“Shopstacc” or “We”) services, you entrust us with your personal data, and we deeply respect that trust. Our commitment lies in safeguarding your personal data, consistently acting in your best interests while maintaining absolute transparency in how we process your information.
This Shopstacc Privacy Policy (Privacy Policy) provides for the purpose, and the practices for handling and securing user's Personal Data (defined hereunder) by Shopstacc Website (defined hereunder), and also provides the rights you can exercise in relation to your Personal Data.
This Privacy Policy is applicable to any person (User) who purchases, intend to purchase, or inquire about any product(s) or service(s) made available by the Shopstacc through any of Shopstacc’s customer interface channels including its website, mobile site, mobile app and any other offline channels including call centers and offices (collectively referred herein as "Sales Channels").
Downloading or printing of individual pages or passages from the Shopstacc website is only permitted if neither the copyright notice nor any other legally protected titles are removed. If you download data from https://idfcfirst.Shopstacc.com website or reproduce it in any other way, all proprietary rights of such data remain with Shopstacc, and we retain the proprietary rights of all the solutions that power this Website. The (complete or partial) reproduction, transmission (electronically or by other means), modification, linking or usage of https://idfcfirst.Shopstacc.com website for public or commercial purposes is forbidden without the prior written permission from Shopstacc and IDFC FIRST Bank.
Shopstacc offers merchandise, eGift Vouchers, online & offline Brand coupons/deals through our own websites and mobile apps.
We may make content or services from other web sites including our co-branded web sites available to you from links located on the Shopstacc Website. These other web sites are not subject to this Privacy Policy. We recommend that you review the privacy policy at each such web site to determine how that site protects your privacy.
To conduct a transaction on the Shopstacc Website, individuals must be 18 years of age or older. If you are under 18, you are not permitted to make transactions on our platform. Legal guardians of individuals under 18 are responsible for ensuring that their wards do not make transactions on the Shopstacc Website without supervision. By allowing individuals under 18 to transact on our platform, it is automatically assumed that legal guardians have provided express consent for their use, and we disclaim any liability for any failure to do so.
We may update this Privacy Policy periodically, and we encourage you to revisit this page to stay informed about our current stance on privacy.
Terms we use in this Privacy Policy
- Personal data collection
We can’t help you to order/purchase products & services without information, so when you use our services there are certain things we ask for. When you register, and at other times, we may collect personal data i.e., any data about an individual who is identifiable by or in relation to such data including but not limited to your name, your address, name and address of the individuals for making the physical delivery, telephone number, e-mail address, cardholder name, last four digits of your IDFC FIRST Bank Cards, payment information and any other details that may have been voluntarily provided by you in connection with availing any of the services on the Shopstacc website (Personal Data).
In addition to this, we automatically gather internet protocol (IP) addresses and website usage data when you visit our website. This data aids us in assessing the collective usage and navigation patterns of our visitors and customers, including statistics on the number and frequency of visits to each webpage, as well as the duration of these visits.
- Processing of personal data
At our shopping website, the collection of your personal data serves as an essential component of our commitment to delivering an exceptional and seamless experience. Here are the key reasons why we request personal information:
Personalise your experience: Your personal details allow us to tailor our services to your unique preferences and requirements. This includes assisting you in selecting the most suitable categories, products/vouchers, brands offers and other offerings that align with your individual preferences.
Customized Recommendations: By understanding your purchase history and preferences, we can provide you with personalized recommendations and offers that are more relevant to your interests. This enhances the overall quality of your shopping experience.
Enhanced Communication: We use your contact information to keep you informed about your orders, shipping/delivery information, updates, and any changes that may arise. This ensures that you stay well-informed throughout your shopping journey.
Security and Verification: We may use personal data for security purposes, such as verifying your identity, protecting against fraudulent activities, and ensuring the safety of your transactions.
Customer Support: Your information helps us provide effective customer support, addressing any queries or issues you may encounter during your shopping journey.
Our call centre support might contact you for marketing products and services, you do have the choice of removing your name from future marketing calls.
Legal and Regulatory Compliance: We may be required to collect certain personal information to comply with legal and regulatory obligations
We may also use your personal data for the following purposes, including but not limited to: (i) resolve disputes; (ii) troubleshoot problems; (iii) promote a safe service; (iv) collect fees owed to us; (v) cater to consumer interests while providing our services, (vi) inform you about online and offline offers, products, services, and updates which you may be interested in; (vii) customize your experience; (viii) detect and protect us against error, fraud and other criminal activity; (ix) enforce our terms and conditions; (x) conduct research and analysis for improvising customer experience; (xi) to conduct periodical audit; (xii) contact you to send important information or notices etc. and as otherwise described to you at the time of collection.
- Data sharing with third parties
To deliver our products and services and meet contractual obligations, we may enlist external organizations to perform specific data processing tasks as well as logistics of physical products. These may comprise payment processors, advertisers, subsidiaries of the Shopstacc corporate group, delivery services, fraud prevention agencies, credit risk management firms, and mailing/messaging services. In some instances, if we are required to by law or by the legal or judicial authorities, we may be required to share your data with such governmental or other authorities. When sharing your personal data with these parties, we make every reasonable effort to ensure that third parties and our affiliates maintain the security of your personal data, preventing unauthorized access, collection, use, disclosure, and similar risks. They are committed to retaining your personal data only for the duration required to fulfil the purposes mentioned above. The primary reason we share your data is to provide such external party with the relevant information to ensure successful completion of your order.
- Security and data retention procedures
We have established comprehensive security measures, including physical, administrative, technical, and electronic safeguards, to protect your personal data against loss, misuse, and unauthorized alterations. While we observe and ensure that the reasonable procedures are in place to prevent unauthorized access to and the misuse of personal data no security measures are perfect or impenetrable. In the event where you believe your privacy has been breached, please contact us immediately at: care@Shopstacc.com or call us at: +91 9152905290
- Personal data retention
We will retain your personal data on our secured servers for as long as is reasonably necessary to enable you to use our services or to provide our services to you seamlessly (including maintaining any Shopstacc user accounts you may have) as has been listed above. Additionally, in certain instances including but not limited to complying with applicable laws, resolving any disputes and otherwise as maybe required under the law, tax, regulatory requirements, to detect and prevent fraud and/or other illegal activities, and for certain legitimate purposes as provided under the applicable law. All personal data we keep about you as a Shopstacc customer is covered by this Privacy Policy. In the event your personal data is no longer required, we will ensure that it is either securely deleted or stored in a way which means it will no longer be used by the business.
You may also request for withdrawal, erasure, or modification of your personal data at any time by writing to us at: care@Shopstacc.com providing the specific details for the withdrawal, erasure, or modification of the personal data.
- Customer access to personal data
As a user, you may access your personal data from your user account on the Shopstacc website. You can also modify your personal data from your user account or by writing to us at: care@Shopstacc.com
- Cookie Statement
Cookies are small pieces of data that websites store on your device, like a computer or a smartphone, to remember information about your visit, such as your preferences (which we will also refer to as “Cookies” for the purpose of this Cookie Statement). These help us provide you with a more personalized and efficient service. By using our Shopstacc Website, you consent to the use of cookies as outlined in this Cookie Statement. Our usage of Cookies is in similar lines to any of the other reputable online companies. You can manage your cookie preferences by adjusting your browser settings. However, please note that disabling certain cookies may impact the functionality of our website.
- Grievance redressal
If you have an enquiry or a complaint about the way we handle your personal data, or to seek to exercise of your privacy rights in relation to the personal data that we hold about you, you may contact our customer grievance officer, Mr. Nishit Gandhi, on the following email id: grievances@customer-capital.com
We will attempt to respond to all reasonable concerns or inquiries within 30 (thirty) business days of receipt. You may also speak to us at: +91 9152905290
- Links
Shopstacc site may link you to other websites which may demand your Personal Identification details. Shopstacc is not responsible for the privacy practices or content on those websites. We take responsibility only of the policies and content you see on the Shopstacc site.
- Disclaimer
All information available via this site is supplied as is. Shopstacc provides no explicit or implicit guarantee and accepts no responsibility for the use of this information. Users shall bear sole responsibility for the use of such information. Shopstacc reserves the right to modify this information at any time, particularly through site updates.
Shopstacc shall not be liable for any damage whatsoever, either direct or indirect, resulting from the information on this site. Users agree not to transmit any information via this site that could give rise to civil or criminal liability and therefore agree not to divulge illegal information, information that could undermine public order or defamatory information via this site.
Shopstacc shall do everything within its power to offer users information and/or tools that are readily available and reliable, but cannot be held responsible for errors and unavailable information on its portal.