What is Shopstacc?

Shopstacc is an exclusive portal for IDFC FIRST Bank customers offering an extensive range of products and services provided by Customer Capital (a third-party vendor of IDFC FIRST Bank) across a variety of categories ranging from electronics, lifestyle, home and kitchen accessories, and bonus reward points for purchases through your IDFC FIRST Bank – Credit Card and Debit Card.

These listed Products/Services are offered solely by the Merchants/Owners, and IDFC FIRST Bank is not selling/rendering any of these Products/Services.

As an IDFC FIRST Bank Credit Card or Debit Card Customer, you are automatically enrolled into Shopstacc. You can earn bonus Reward Points upon purchasing products using your IDFC FIRST Bank Credit Card or Debit Card.

You can earn bonus Reward Points on Shopstacc for purchasing any product across multiple categories using your IDFC FIRST Bank Credit Card or Debit Card*.
*Not applicable for Club Vistara IDFC FIRST Credit Card and Current Account Debit Cards.

Reward Points will be credited to the customer on the 15th of the subsequent month. E.g. if you purchased a product on Shopstacc on the 25th of November, then you would get the reward points credited to your account on the 15th of December.

You can log into the Shopstacc platform using Single Sign-On (SSO) from IDFC FIRST Bank’s mobile banking application. Following are the steps for login:

• 1- Login to the IDFC FIRST Mobile Banking App
• 2- On the Home page, scroll down to Travel & Shop
• 3- Click E-Vouchers or Shopping to explore and purchase Gift Cards or Merchandise

Due to network or server issues, you may not have received the OTP on your mobile number. You can try resending the OTP or contact IDFC FIRST Bank’s customer support if the issue persists.

You can contact the customer support team of Shopstacc for further assistance at: care@Shopstacc.com or call us at: +91 9152905290.

FAQs - Products

Catalogue Products Delivery: If the delivery address provided during the catalogue purchase is in any metro city like Mumbai, Hyderabad, Delhi NCR, Kolkata, Pune, Ahmedabad, Bangalore, Chennai, Surat, Nashik, or Gurgaon, the product shall be delivered within 5-7 working days. In case the delivery address is in non-metro cities, the products shall be delivered between 8-12 working days.

Address change requests are not accepted post placing a successful redemption request on the portal. Please kindly check the address before confirming the order.

Please call and report the same at: care@Shopstacc.com or call us at: +91 9152905290 (9 am to 9 pm, Monday to Saturday) within 7 days of delivery of the product.

Once the order gets placed, the request for cancellation will not be taken.

Yes, you will receive an invoice with the order which should be kept safely for future reference regarding the warranty/guarantee period expiry or for future claims if any. The Invoice can be downloaded under ‘My Orders’ in the ‘My Account’ section.

Order once placed on Shopstacc site cannot be cancelled. Hence, there will be no refunds possible. However, a return/exchange policy will apply.

A product can be exchanged or returned within 7 days from the date of delivery. Products shall be eligible for exchange only if the product is found to be damaged, broken, not of satisfactory quality, or different from the one you ordered. You can return the product(s) under your order provided the product(s) are sealed, unopened, unused, and in original condition.

Please call and report the same at: care@Shopstacc.com or call us at: +91 9152905290 (9 am to 9 pm, Monday to Saturday) within 7 days of delivery of the product.

Every order placed on Shopstacc is provided with a unique order number. Your order number will be sent through email as soon as you place the order. You can track the status of your order under the My Account section – My Orders.

For details, please reach out to us at: care@Shopstacc.com or call us at: +91 9152905290 (9 am to 9 pm, Monday to Saturday).

FAQs – eGift Cards

Ordering an E-Gift Card is easy. Once you select your favourite brand, select the denomination and quantity you wish to purchase. Click on the "Buy now" button and you will be directed to the Checkout page. In the Checkout page, you will see your bank-registered email id and mobile number to which the e-gift cards can be delivered. In the next step, you can complete your payment with IDFC FIRST Bank credit or Debit cards to complete your purchase.

Usage of an E-Gift Card is dependent on the brand's Terms and Conditions. Gift Cards are accepted in all the participating retail outlets of a particular brand. Any limitations or special cases will be specified under the 'Terms & Conditions' mentioned along with the particular e-Gift Card.

E-Gift Cards cannot be recharged.

You can order up to 10 e-Gift Cards with a total amount not exceeding INR 10,000/day. In the product details page, enter the required units in the quantity field.

We support payment only via IDFC FIRST Bank Credit & Debit cards.

E-Gift Cards typically have a validity period of 3 to 12 months. However, the validity period might change according to the brand or retailer. Kindly refer to the validity date mentioned with the e-Gift cards delivered to you. The terms & Conditions are also available for every e-Gift card on the product details page on Shopstacc.

Yes, there are terms and conditions applicable, and they differ for each E-Gift Card brand. Kindly review the terms & conditions before you choose an e-Gift Card. This will give you a clear idea and help you with your decision.

e-Gift Cards lost or stolen cannot be replaced.

You shall always keep the e-Gift Card code and its Pin (if Applicable) strictly confidential and not reveal the same to any person or entity.

Yes, you will receive the confirmation through E-mail and also via SMS.

No, you will receive an e-Gift Card which will have the e-Gift Card code, a PIN if applicable, and the validity date for the code. No physical gift cards are sent.

Validity of the voucher cannot be extended once issued.

E-Gift Card once ordered cannot be cancelled.

If you find that the wrong Gift Card has been delivered to you, contact us immediately to get the issue resolved. e-Gift Cards cannot be exchanged for cash or credit.

For details, please reach out to us at: care@Shopstacc.com or call us at: +91 9152905290 (9 am to 9 pm, Monday to Saturday).

Bonus points for E-Gift Card would be credited to you on the 15th of the subsequent month of purchase. Example – if you purchased an E-Gift Card on the 5th of January, the bonus reward points will be credited on the 15th of February, and will reflect in the statement accordingly.